Guides
Honest answers to real tipping questions
Who gets the tip? Does the kitchen see it? Is 20% too much for a coffee? No guilt, no fluff — just how tipping actually works.
Does the kitchen ever see your tip? Usually not — here's why
You tapped 20% at the counter — but does the cook or dishwasher see any of it? How tip distribution really works, and what tip pooling changes.
Read the guideHow much should you tip a barista?
Is 20% too much for a coffee? Nothing at all rude? What's actually normal for tipping baristas, when it matters most, and a calmer alternative.
Read the guideWho actually gets the tip when you tap the card reader?
You tapped a tip on the screen — now what? How digital tips are processed, pooled, and paid out, who's included, and who's usually left out.
Read the guideTip pooling explained: how shared tips actually work
What is tip pooling? How pooled tips are split, the difference between pooling and tipping out, what's legal, and why whole-team pools retain staff.
Read the guideTipping when you pay by card or phone: the new etiquette
Tip prompts are everywhere now — takeout, self-checkout, retail. When a screen tip is genuinely expected, when it's fine to skip, and how to opt out of the pressure.
Read the guideDone with the tip screen?
One flat membership. Every visit to a partner venue tips the whole team — kitchen included — automatically.
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